Yes, in order to book a ride, you will need an account. If you are unable to book through the mobile app, you can contact our Dispatch Center at 623-777-4330 and a friendly dispatcher will set up your account and can book your trip for you. You can delete your account at any time by emailing us at info@werideaz.com .

Yes – on the account creation page of the app, change the flag that is on the left side of the phone number to the correct country.

Trips are available within the Avondale zone (green), the Goodyear zone (pink) and the Surprise zone (blue).

Both Goodyear and Avondale travel through a ‘shared’ zone on McDowell Road between Dysart Road and Litchfield Road. If your ride originates in this area, you can request a ride to a destination in either Avondale or Goodyear. To travel between Avondale and Goodyear, you must book two rides (for example, from Avondale into the shared zone, and then from the shared zone into Goodyear).

Trips are also available from both Avondale and Goodyear to: Banner Estrella Medical Center in Phoenix; the DaVita Dialysis Center on West Encanto Blvd.; and the Avondale Resource Center. These areas are highlighted in purple on the map.

WeRIDE operates Monday through Friday in Goodyear and Surprise, and Monday through Saturday in Avondale. In Avondale, the hours are 6AM to 8PM Monday through Friday and 8AM to 5PM on Saturday; In Goodyear, the weekday hours are 6AM to 8PM; in Surprise, the weekday hours are 6AM to 7PM. WeRIDE is closed major government holidays.

The standard one-way fare is $2.00 for passenger’s age 6-years and above. 

Reduced fare is $1.00 for seniors over 60-years of age, veterans and disabled riders. 

Estrella Mountain Community College, Franklin Pierce University and Ottawa University students with a valid student ID pay $1.00

Children 5-years of age and under ride free with a fare-paying passenger age 16-years and above.

Valley Metro Platinum Pass users pay $1.00 with a valid Platinum Pass.

The preferred method is to pay when you book through the WeRIDE app. Drivers also accept cash fares. Exact fare is required, as no change will be provided. 

Drivers are not permitted to accept tips or any other forms of gratuities. Instead, our drivers would love to hear, “Thank you!”

Anyone can ride We RIDE, though some restrictions apply. Those under the age of 13 need to be accompanied by another fare-paying passenger age 13 or older. Children under 6-years ride free, though those under 6-years of age and/or under 65 pounds will need to ride in a car seat provided and secured by the accompanying adult. 

In order to efficiently route vehicles and serve a high number of passengers, WeRIDE virtual stops are located throughout the zones; the app will direct you to a pickup and drop-off location within a short walk of origin and destination. 

Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point before the start of your pick-up window. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the WeRIDE app. You can also track your vehicle’s location in real time.

We aim to pick you up within 20 minutes of your requested time, however, the wait time will vary based on vehicle availability; your search will indicate the pickup windows for the best available ride options. 

As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the WeRIDE app. You can also track your vehicle’s location in real time.

WeRIDE is a shared service that schedules rides dynamically and on-demand. The vehicles do not run on set routes and schedules, so we are not able to provide exact waiting times. When booking a ride, several ride options may be presented along with pickup windows and guaranteed ‘arrive-before’ times. 

To ensure the best service for all passengers, please be ready to board at the start of your 10-minute pickup window. You’ll receive a notification when your vehicle arrives if you booked through the WeRIDE app. If you’re not present when the vehicle arrives, the driver can only wait briefly before needing to proceed with their route to maintain service for other passengers. Repeated missed pickups will affect your ability to use the service.

The driver may pick up and drop off other passengers along the way. Drivers are not authorized to make unscheduled stops. You would be required to book a separate ride to travel to two different locations. 

Sorry, you will need to cancel the booked trip and reschedule your trip with the updated information.

Sorry, you have to complete your trip. You can book a new trip while you’re on board the vehicle, but you may have to transfer to a different vehicle for the new trip.

To ensure that all our customers have fair access to book their rides, we have updated our policy as follows: Effective January 2^nd, 2024, we will begin to assess and limit bookings for WeRIDE user accounts that have excessive no-show or late cancellations (trips cancelled less than 4 hours from trip time).

We look at rides booked in the past 30 days, and if the percentage cancelled or no showed is above 25% OR if there are 10 or more late cancellations and/or no-shows, those riders will see booking limits imposed. *We will not count rides that are cancelled or no showed when the system has identified that the pickup or drop-off will be late.

We will be assessing accounts on an ongoing basis; if you fall within this threshold, the booking system will automatically limit your capacity to book a ride for 7 days to a maximum of 2 open rides. After the 7-day period is over, you will have the ability to book normally.

We understand that your plans may change. We would appreciate it if you cancel your trip in advance rather than no-show. This program is meant to address account holders who show a pattern of late cancellations or no shows. This behavior unfairly reduces the level of service we can provide to our WeRIDE customers.