Your neighborhood
on-demand rideshare
Your neighborhood
on-demand rideshare
Three options to book your trip:
- Download the app
- Call to Reserve
- Book Online
What is WeRIDE?
WeRIDE connects passengers to fixed stops within select areas of Goodyear, Peoria, Avondale, and Surprise. All stops are within a 10-minute walk of destinations including shopping centers, medical facilities, recreation areas, businesses, and community spaces.
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Get a ride for $2 or less
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Operating Hours
Goodyear
- Mon-Fri: 6am to 8pm
Peoria
- Mon-Fri: 7am to 7pm
Surprise
- Mon-Fri: 6am to 7pm
Avondale
- Mon-Fri: 6am to 8pm
- Saturday: 8am to 5pm
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Fast, safe and convenient for quick trips
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Small vehicles, up to 5 people
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Screened, safe and professional drivers
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Pay by credit card or cash when you board
Where can WeRIDE take you?
WeRIDE is currently operating in select areas in the cities of Avondale, Goodyear, Peoria, and Surprise, within a distinct zone in each city.
All trips in these cities must take place within their respective zones.
Goodyear Virtual Stops
Weekdays 6am – 8pm
Avondale Virtual Stops
Weekdays 6am – 8pm
Saturdays 8am – 5pm
Surprise Virtual Stops
Weekdays 6am – 7pm
Peoria Virtual Stops
Weekdays 7am – 7pm
How does WeRIDE work?
Book your ride
Book a WeRIDE trip by using the app or website. We also have a local number. 623-777-4330
Get picked up
WeRIDE will pick you up at a pre-determined, fixed location within 20 minutes of your request.
Share your ride
WeRIDE is a shared-ride service so other passengers may be picked up or dropped off along the way.
Get dropped off
WeRIDE will drop you off at a pre-determined, fixed location within 10 minutes of your destination
How do you book a trip?
- Enter your starting point and destination within the specific city zone
- Select when you want to ride and how many people will be riding with you
- Select the best option from the choices provided
- Get to your pick-up point 5 minutes before your scheduled pick-up window begins
Three options to book your trip:
- Download the app
- Call to Reserve
- Book Online
ACCOUNT & ELIGIBILITY
Yes, in order to book a ride, you will need an account. If you are unable to book through the mobile app, you can contact our Dispatch Center at (623)777-4330 and a friendly dispatcher will set up your account and can book your trip for you. You can delete your account at any time by emailing us at info@werideaz.com .
Yes – on the account creation page of the app, change the flag that is on the left side of the phone number to the correct country.
Seniors can show their state-issued ID or driver’s license. Veterans must show their VA ID Card, or state-issued ID proving their service. Students can show their valid student ID.
Anyone can ride WeRIDE, though some restrictions apply. Those under the age of 13 need to be accompanied by another fare-paying passenger age 13 or older. Children under 6-years ride free, though those under 6-years of age and/or under 65 pounds will need to ride in a car seat provided and secured by the accompanying adult.
PICKUP & DROPOFF
No, WeRIDE will not pick you up at your door. In order to efficiently route vehicles and serve a high number of passengers, hundreds of WeRIDE virtual stops are located throughout each of the individual city zones; the app will direct you to a pickup and drop-off location within a short walk of your origin and destination.
Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point before the start of your pick-up window. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the WeRIDE app. You can also track your vehicle’s location in real time.
Your wait time for pick up will vary based on vehicle availability and passenger demand at the time; your search will indicate the pickup windows for the best available ride options.
As it gets closer to the time of your ride, we will send you an updated ETA if you booked on your smartphone. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the WeRIDE app. You can also track your vehicle’s location in real time.
WeRIDE is a shared service that schedules rides dynamically and on-demand. The vehicles do not run on set routes and schedules, so we are not able to provide exact waiting times. When booking a ride, several ride options may be presented along with pickup windows and guaranteed ‘arrive-before’ times.
To ensure the best service for all passengers, please be ready to board at your virtual stop at the start of your 10-minute pickup window. You’ll receive a notification when your vehicle arrives if you booked through the WeRIDE app. If you’re not present when the vehicle arrives, the driver can only wait briefly before needing to proceed with their route to maintain service for other passengers. Repeated missed pickups will affect your ability to use the service.
After your trip is finalized in the app, you will be notified by SMS Text when the driver is on the way and again when the driver arrives.
If your vehicle is going to be late, you will receive a text message notification and an updated ETA in the app, where you can track the vehicle location in real time. If you need additional help, you can contact customer service by calling 623-777-4330
DURING YOUR RIDE
The driver may pick up and drop off other passengers along the way. Drivers are not authorized to make unscheduled stops. You would be required to book a separate ride to travel to two different locations.
Sorry, you have to complete your trip. You can book a new trip while you’re on board the vehicle, but you may have to transfer to a different vehicle for the new trip.
For safety reasons, drivers are not authorized to make courtesy stops at locations that are not the scheduled stops confirmed on your scheduled trip.
Smoking of any kind is prohibited in your vehicle. This includes e-cigarettes, vaporizers, or “smokeless” cigarettes.
Eating is not allowed inside the vehicle. Drinks must be in spill-proof containers.
Please be considerate of other members in your vehicle and limit phone calls to emergencies during shared rides.
Your vehicle is a shared space, and as such, we ask everyone to limit any personal items to a single piece of luggage or grocery bags that can safely control in your personal space of the vehicle without obstructing another seat.
Think of it this way – if the passenger who showed up before you had the same-sized luggage or grocery bags and the car was at full capacity, would your item(s) fit as well? If the answer is no, then we can’t guarantee we’ll be able to take you and your bag(s) on board.
Service animals are always welcome, as required by law, and ride free of charge. All other pets must be secured in an enclosed carrier to board.
BOOKING & PAYMENT
You can book rides on your smartphone or tablet by opening the WeRIDE booking site from https://book.weride.rideco.com/
You can also contact the dispatch center by calling 623-777-4330.
The standard one-way fare is $2.00 for passengers age 13-years and above.
Reduced fare is $1.00 for seniors over 60-years of age, veterans and disabled riders.
Students with valid student ID pay $1.00.
Children 12-years of age and under ride free with a fare-paying passenger age 16-years and above.
Valley Metro Platinum Pass users pay $1.00 with a valid Platinum Pass.
The preferred method is to pay when you book through the WeRIDE app. Drivers also accept cash fares. Exact fare is required, as no change will be provided.
Drivers are not permitted to accept tips or any other forms of gratuities. Instead, our drivers would love to hear, “Thank you!”
No, but opening the We RIDE booking site at https://book.weride.rideco.com/ is an easy and convenient way to manage your booking and rides. You can also call the dispatch center at 623-777-4330 to book or cancel rides.
Rides can be booked up to 6-days in advance. For example, when booking a ride for Friday, you can book it as early as Sunday.
Your trip must conclude before or by 8pm.
When you book a ride with WeRIDE, you are making a commitment to the system and the driver, and a schedule is created to accommodate your trip. If you are not able to take the ride, please cancel your ride as soon as possible.
Last minute cancellations and no-shows will not receive a refund, and excessive cancellations or no shows can result in limitations being placed on your ability to book rides in advance or a suspension of your account.
SERVICE AREA & HOURS
Trips are available within Avondale, Goodyear, Peoria, and Surprise.
Both Goodyear and Avondale travel through a ‘shared’ zone on McDowell Road between Dysart Road and Litchfield Road. If your ride originates in this area, you can request a ride to a destination in either Avondale or Goodyear. To travel between Avondale and Goodyear, you must book two rides (for example, from Avondale into the shared zone, and then from the shared zone into Goodyear).
Trips are also available from both Avondale and Goodyear to: Banner Estrella Medical Center in Phoenix; the DaVita Dialysis Center on West Encanto Blvd.; and the Avondale Resource Center. These areas are highlighted in purple on the map.
WeRIDE operates in Avondale, Goodyear, Peoria, and Surprise. In Avondale, service runs Monday through Friday from 6AM to 8PM, and Saturday from 8AM to 5PM. In Goodyear, service is available Monday through Friday from 6AM to 8PM. Peoria offers service Monday through Friday from 7AM to 7PM. In Surprise, service operates Monday through Friday from 6AM to 7PM. WeRIDE is closed on major government holidays.
In Avondale, WeRIDE connects to Valley Metro routes 3, 17, 41, 685, and Express Route 563.
In Goodyear, WeRIDE connects to Valley Metro routes 17, 685, and Express Route 562.
In Peoria, WeRIDE connects to Valley Metro routes 83 and 170.
In Surprise, WeRIDE connects to Valley Metro Express Route 571.
VEHICLES & DRIVERS
WeRIDE primarily uses Chrysler minivans, RAM Promasters, and Honda Odyssey minivans for service. While other WeRIDE-branded vehicles such as sedans may occasionally be used, all vehicles will be clearly marked with WeRIDE branding for easy identification.
- App users: Select one of the two ADA options during the booking process
- Phone users: Inform the call center representative of your accessibility needs when making your reservation
The WeRIDE drivers are NOT independent contractors. They work for Transdev, who the cities of Avondale, Goodyear, Peoria, and Surprise contract through to operate the service.
Drivers are screened through an array of background checks, including prior employment, criminal record, and driving record. They must also pass a physical health screen and drug/alcohol screen.
All of the WeRIDE vehicles are equipped with “Drive Cam,” which is a dash camera system that records high-quality video and audio footage during your trip. It is used to analyze the vehicle movements and evaluate the driver’s performance relative to road events. It allows the company to provide improved driver feedback and post-drive training, as well as incident documentation that help resolve customer disputes and offer proof of service delivery.
Yes, per Arizona law, children under age 8 or under 57 inches tall must use a car seat. Riders need to provide their own car seats. When booking, select the car seat option in the app or notify the reservationist by phone – this will allow extra time for car seat installation at pickup.
If your child is over 8 years old, they are not legally required to use a car seat in Arizona, even if they are under 57 inches tall. They can use a regular seat belt.
POLICIES & SUPPORT
A trip can be canceled in the WeRIDE app or by calling 623-777-4330. Users who repeatedly cancel or no-show rides may be subject to booking limitations.
As soon as you realize an item is missing, please let us know by calling us at 623-777-4330, or by emailing us at info@werideaz.com, and we’ll get in touch with your driver to track it down!
We will hold items no longer than 10 days.
To ensure that all our customers have fair access to book their rides, we have updated our policy as follows: Effective January 2nd, 2024, we will begin to assess and limit bookings for WeRIDE user accounts that have excessive no-show or late cancellations (trips cancelled less than 4 hours from trip time).
We look at rides booked in the past 30 days, and if the percentage cancelled or no showed is above 25% OR if there are 10 or more late cancellations and/or no-shows, those riders will see booking limits imposed. *We will not count rides that are cancelled or no showed when the system has identified that the pickup or drop-off will be late.
We will be assessing accounts on an ongoing basis; if you fall within this threshold, the booking system will automatically limit your capacity to book a ride for 7 days to a maximum of 2 open rides. After the 7-day period is over, you will have the ability to book normally.
We understand that your plans may change. We would appreciate it if you cancel your trip in advance rather than no-show. This program is meant to address account holders who show a pattern of late cancellations or no shows. This behavior unfairly reduces the level of service we can provide to our WeRIDE customers.
Sorry, you will need to cancel the booked trip and reschedule your trip with the updated information.
Feedback can be shared through the app at the end of the trip. Complaints and recommendations can be shared with our Dispatch Center at 623-777-4330, or by email to info@werideaz.com (“Contact us” section).